TBDirect Technical Support

TBDirect members benefit by accessing our friendly and experienced support staff.   Our support staff is available to assist you from 8:00am to 8:00pm ET, Monday though Friday.  You can request support from one of our technical service representatives or via the website.  Within minutes of requesting support, you will receive via e-mail, an automated work order number assigned to your issue.  A technical service representative will contact you to resolve the problem you are experiencing. 

Underwriting assistance can also be requested via the website if you have questions, problem loans or other inquiries.

TBDirect clients also benefit from online training tools, including training materials and virtual training courses that can be scheduled at your convenience.